Pages
Host a full HTML document at its own link — sandboxed, versioned, and public only when you say so.
Invite-only — built and run by Jitendra Zaa
Careers don't stand still.
ChangeRole is a private working library for the things a moving career actually produces — the diagrams you draw, the pages you publish, the exams you sit and the interviews you run — all behind one door.
No public sign-up. An existing member invites you and an administrator approves.
Inside the lab
One sign-in, and it keeps growing.
What an account gets today. New surfaces land regularly, and each one is permissioned per person — so people see exactly what they have been given and nothing else.
Diagrams
A professional diagramming canvas right in your browser — cloud, UML, ER, network — with full revision history and every edit in sync.
Exam Mode
Timed runs with blind marking, question flagging, answer changes and category-wise results.
Interviews
Run a structured interview from a question bank, then AI writes the analysis and the rubric — scored only on the verdicts you actually marked and the notes you actually took.
Flash Cards
Themed decks you can bundle into a set, label, expire, and revoke the moment you need to.
Smart Tests
Papers built from your own history — what you always get wrong, often get wrong, or have never once been asked.
Shared Links
Labelled, expiring, view-capped links with a per-link visit audit — share a bundle with one person and revoke it later.
Per-person access
Salesforce-style profiles: create, read, edit and delete per module, plus View All and Modify All, assigned individually.
…and counting
New surfaces keep landing. This list has grown every few months since the first one — the next thing you need is probably already being built.
Who runs it
Jitendra Zaa
CRM & Service CTO @ IBM · Salesforce CTA · 10x MVP
Jitendra Zaa is a CRM & Service CTO at IBM (Industries Market) with 18+ years of enterprise experience. He is a Salesforce Certified Technical Architect (CTA), a 10x Salesforce MVP and a member of the Salesforce MVP Hall of Fame, with 36+ certifications, and the author of Apex Design Patterns (Packt, 2016).
His core is the CRM and data-platform world — Salesforce, ServiceNow, Microsoft Dynamics, Databricks, and complex migrations both into and out of Salesforce.
Current focus
Leading a team of data scientists for one of the top Oil & Gas producers, using machine learning and large language models to identify revenue leakage across complex operational and billing data.
Built on
Databricks
Microsoft Azure
Microsoft Copilot Studio
Microsoft Foundry
18+years of enterprise experience
10xSalesforce MVP, Hall of Fame
36+Salesforce certifications
CTACertified Technical Architect
Expertise
Where the work happens.
Salesforce — CTA, Agentforce, Apex
Salesforce migrations, in and out
ServiceNow
Microsoft Dynamics 365
Databricks & lakehouse platforms
Enterprise architecture
Generative AI, LLMs & ML
Microsoft Copilot Studio & Foundry
Microsoft Azure
AWS & Google Cloud
Recognition & writing
Track record.
- 0110x Salesforce MVP and a member of the Salesforce MVP Hall of Fame.
- 02Salesforce Certified Technical Architect (CTA) — the highest technical credential in the Salesforce ecosystem — with 36+ certifications.
- 03Author of Apex Design Patterns (Packt, 2016) and a technical reviewer on several Salesforce titles.
- 04Dreamforce speaker (2014–2015) and leader of the Alpharetta Salesforce Developer Group.
- 05Graduate of the MIT Chief Technology Officer Program (2023) and co-founder of CTAGoF.com for CTA mentorship.
FAQ
Questions, answered.
Who is Jitendra Zaa?
Jitendra Zaa is a CRM & Service CTO at IBM (Industries Market), an enterprise architect and Salesforce Certified Technical Architect (CTA) with 18+ years of experience. He is a 10x Salesforce MVP and the author of Apex Design Patterns (Packt, 2016).
What does Jitendra Zaa specialize in?
Jitendra Zaa specializes in Salesforce, ServiceNow, Microsoft Dynamics 365, and Databricks, including complex data migrations into and out of Salesforce. His expertise spans enterprise architecture, generative AI, large language models, machine learning, Salesforce Agentforce, and cloud platforms (AWS, GCP).
What is Jitendra Zaa working on now?
Jitendra Zaa currently leads a team of data scientists for a top Oil & Gas producer, using machine learning and large language models (LLMs) to identify revenue leakage.
What is ChangeRole and how do I get access?
ChangeRole is Jitendra Zaa's personal, invite-only certification-exam-preparation web app. There is no public sign-up; request access by reaching out to Jitendra Zaa on LinkedIn at linkedin.com/in/jitendrazaa.
How can I contact Jitendra Zaa?
The best way to contact Jitendra Zaa is via LinkedIn. He is also on GitHub, X, YouTube, and SlideShare, and blogs at jitendrazaa.com.
Access
It's invite-only.
ChangeRole is a personal certification-prep lab — there is no public sign-up. If you would like access, or just want to talk Salesforce, architecture or AI, the best way to reach me is a quick note on LinkedIn.
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